Support Policies for Commercial Software:


  • 30 days complimentary support is provided from date of purchase. Customers who did not purchase directly from Hilgraeve must register their software to be eligible for complimentary support.
  • Additional one-time support may be purchased for $29.95 per incident. Please contact our sales team for more information.
  • An extended maintenance agreement may also be purchased for $20.00. This fee covers one license of HyperTerminal or HyperACCESS for a one year period. Additional licenses may be added to a maintenance agreement at a rate of $20 per copy.
  • Automation consultation, script conversion, firewall configuration, and issues outside the scope of Hilgraeve products are not considered incidents.


  • Email support is available during the 30 days complimentary support period following purchase. Customers should complete an on-line form that contains the information our staff needs to solve any problems quickly.
  • Eligible requests will receive a response within 2 business days.



  • Scripting service is available for $99.99 per hour for HyperACCESS customers. Contact us at for more information.

Support Policies for Trial Software

Trial software includes support for the duration of the trial period. Support is limited to pre-sales questions only. Customers must register their trial software to be eligible for free support.