Hilgraeve: Customer Support Center

Hilgraeve home > Support >

	MISSION
	COMPANY
	PRODUCTS
	SUPPORT
	Register
	Support Request
	Knowledgebase
	Contact Support
	Downloads
	Manuals
	Support Policy
	CONTACT

Submit a Support Request

Thank you for visiting Hilgraeve's support request page. If you have purchased a copy of Hilgraeve's commercially available software within the last 60 days please locate your serial number and fill out the form on this page.

Note: Our products typically display their serial number in the Help About box and on the banner screen.

If you experience any difficulties with this form, (or if you are not using a forms-capable browser) you may email your response to this form to: support@hilgraeve.com.

Special note for HyperTerminal and HyperTerminal Private Edition users. Unless you've purchased a copy of HyperTerminal Private Edition, your only support options are our online discussion groups and our Product Knowledgebase.

Product Name:
Serial Number:
Lot Number:
Operating System:
Customer Name:
Organization:
Address1:
Address2:
City:
State/Province:
Zip/Postal Code:
Country:
Phone:
E-mail:
Items in bold* are required

Please give us as much detail as you can regarding problems you may have experienced with our software. Please include any information that you feel may be helpful in our attempts to recreate the problem you've described.

If you need to send file attachments, code from scripts or a very lengthy detailed email, you may want to send your problem report directly to support@hilgraeve.com.

Questions:

Thank you for your time and your support of Hilgraeve products.