Frequently Asked Questions
Where is HyperTerminal in Windows Vista and Windows 7?
The original HyperTerminal was licensed by Microsoft to include with Windows. This was discontinued when they released Windows Vista and Windows 7. If you need HyperTerminal for Windows 7 or Vista we recommend HyperTerminal Private Edition. If you would like a more powerful version we recommend HyperACCESS.
What versions of windows will this work with?
The current versions of both HyperACCESS and HyperTerminal Private Edition are compatible with Windows 2000, XP, Vista, 7, Server 2003, 2008, and Windows 8 (except RT). HyperACCESS is compatible with 95, 98, and ME, although these platforms are no longer supported. To use HyperTerminal Private Edition on these versions of Windows you will need version 6.4.
Will this work with 64-Bit Windows?
Both HyperTerminal 7.0 and HyperACCESS 9.0 will work with 64-bit Windows 7, 8, and Vista.
Can I use HyperTerminal PE or HyperACCESS over broadband internet?
Both programs can be used with a broadband connection. Telnet and SSH connections can be used over broadband, however, some systems require a different type of connection.
I am using HyperTerminal PE to connect to a dial up system, and it is asking for a host address.
This usually means that your computer does not have a dial-up modem present. If you are sure that you do have a modem you probably need to either restart the computer, or re-install the modem drivers. In the case of a USB modem please ensure that it is still plugged in.
How can I upgrade my current copy of HyperACCESS or HyperTerminal Private Edition?
This service is not offered on the online store. You must call our sales department to update your old version to the current version. The serial number you are using is required to upgrade. Please call 734-243-0576 x1. or 800-826-2760.
The upgrade cost is $65.99 for HyperACCESS and volume discounts are available. The upgrade price for HyperTerminal Private Edition is $20.00.
We do not offer upgrade pricing for HyperTerminal for versions prior to 6.4.
Why doesn’t my download link work?
The online store’s download link will expire in 96 hours after the purchase. If this happens just give us a call and anyone here can email a fresh link to you, 734-243-0576.
Why does it say my serial number is “not valid”?
If you have copied and pasted the number it can leave a space at the end and this will render the number “invalid”. Either type the serial number in, or press the backspace key after pasting.
Why didn’t I get my confirmation email for the order I just placed?
This confirmation is sent out seconds after placing an order on our online store. A copy of your order is also sent to us. If you don’t get yours there could be several reasons so please check the following:
- Your email address could be typed incorrectly.
- The confirmation email may have been blocked or landed in your spam or junk mail folder.
If your order is still not coming through, please give us a call and we can resend the order, 734-243-0576.
Why, after making a purchase of HyperTerminal PE during the trial period, doesn’t it ask for my serial number?
Even though you may have already purchased, just click the “yes” to purchase and a screen should pop up asking for the serial number. If by clicking “yes” it takes you to the order screen again just close out of that and the next screen you see will ask for the serial number.
How many copies do I need to purchase?
The licensing is on a per-pc basis, so you will need one license for each computer that the software is installed on. Volume discounts are available for those ordering 10 or more copies.